In ordering professional coaching, ground and aerial photography & videography media, RePL Instruction and coaching, Keynote Speaking or other consultancy services with “Heather James” using this online site or connected and related sites, in person, verbally or in writing, you agree to be legally bound by these Terms and Conditions. Please read these terms carefully.

If you do not accept these Terms and Conditions stated here without modification, you may not use the services provided by Heather James and/or Professional Drone Imagery Pty Ltd. Heather James “heatherjames.com.au” is a Creative Professional, Photographer & Videographer, Aerial Media Specialist and RePL Instructor/Coach as well as an Internet entity “heatherjames.com.au” of which clients can view and order services to be produced for their company in a way that is easier for the them and the client from the comfort of their own home or workplace.

“Heather James” communicates with clients through online communication platforms, online chat, messenger services, social media, WhatsApp, email, landline phone, video conferencing, mobile/smartphone, email and in person.

“Heather James” does not visit clients or meet with clients in person unless the order for a client meeting has been processed and prepaid as part of an approved and accepted project invoice which is sent from Heather James’s company Professional Drone Imagery Pty Ltd.

Please visit the SERVICES page to schedule a coaching booking via SUPERPROF secure website, or contact “Heather James” directly for a tailored quote for services required.

By engaging the services of Heather James, you confirm that you:

• Are 18 years of age or older

• Understand that Heather James is a GST-registered business via her company Professional Drone Imagery Pty Ltd

• Accept that GST is charged on all services and will be included in your invoice

• Agree to these terms and conditions in full

• Commit to completing the booking process and signing a service agreement where applicable

Quotes and Payment Terms

All quotes must be reviewed and approved via the online payment system QuickBooks, which will then be converted to an invoice for payment.

For imaging and photography services: 50% deposit required to secure the booking, with 50% balance due before receiving final deliverables.

For aerial photography and videography: Additional fees and charges may apply for specific locations. This can occur when the scope of the project changes or differs from the original brief. You must understand and agree to this possibility prior to booking with me.

Heather James reserves the right to decline services to clients who do not meet these eligibility requirements or who are not a good fit for the working relationship.

Deposits and Payment

Heather James offers three different payment methods depending on the service:

1. Coaching and Tutoring Services (via Superprof)

Full payment is required upfront at the time of booking through Superprof. Your first session is free (30 minutes) and is added to your first fully paid booking.

Standard rates:

• 1 hour session: $147 AUD

• 5 hour package: $735 AUD

• 10 hour package: $1,470 AUD

• In-person sessions include a $100 travel fee

You can also discuss being invoiced directly instead of using Superprof.

2. Photography, Videography, Aerial Imaging, and Creative Services

A quote will be provided by Professional Drone Imagery Pty Ltd via QuickBooks. A 50% deposit is required to begin work, with the 50% balance due before final deliverables are provided.

For larger or more complex projects, staged payments or retainer payment arrangements can be discussed and negotiated at the time of booking.

All invoices must be paid within 14 days. Unpaid orders may be cancelled or rejected if reordered.

Late Payment Fee: If an invoice is not paid by the due date, a late fee of $50 AUD per day applies.

3. Remote Pilot Licence (RePL) Instruction

You will pay iDroneTrain directly for all RePL Instruction courses. Payment in full is required prior to commencing online training with me.

Your payment to iDroneTrain covers:

• The CASA-accredited course

• CASA licence application processing and fees

• 20 hours of online training with me

• Practical training and assessment with me

Heather James receives commission from iDroneTrain for online training delivery and is paid hourly for in-person practical training and assessment.

REOC and AROC Certifications

REOC (Remote Operated Aircraft Operators Certificate) and AROC (Aeronautical Radio Operators Certificate) are separate certifications. These are processed through iDroneTrain and their CASA-accredited third-party service providers.

You will pay iDroneTrain directly for these courses. Heather James will coordinate your connection with the third-party providers, who will conduct the training and assessment via their online systems. Heather James receives commission from iDroneTrain for these referrals.

Project Brief

Applicable to all photography, aerial imaging, coaching, and RePL instruction services.

Submitting Your Project Brief

It is your responsibility to send a detailed project brief to Heather James. This includes relevant information, specific requirements, images or references, and detailed descriptions of what you need.

A project brief is required for any project to commence. The project brief forms the basis of your service order and initiates the quote and proposal with costs and expenses outlined.

A deposit payment is also required as outlined in the Deposits and Payment section.

Right to Decline or Terminate

I reserve the right to decline a project or terminate an ongoing project if the deposit has not been paid or if invoiced installments are not paid as agreed. If this applies to your project, I will notify you.

Your Contact Person

Upon ordering my services, please nominate a contact person to communicate with me throughout the project. It works best if this contact person remains consistent.

If you change your contact person, please introduce them to the project scope and provide their updated contact information via email.

Working Together

For services to be delivered effectively and on time, I need your cooperation and clear communication. A strong working relationship relies on both of us being professional and respectful.

If there are concerns about how the project is progressing, I'm happy to discuss them openly. If communication or cooperation becomes difficult, we can discuss whether the engagement is a good fit and explore next steps together.

Information and Changes

Please provide all required information at the start of the project rather than partway through.

Changes to the original brief may incur additional costs depending on the project type, scope, and stage of completion. I'll communicate clearly about any changes and fees involved.

Photography and Aerial Imaging Services

Revisions relate to photo and video editing changes. The number of included revisions and how they work are negotiated and agreed upon before work begins.

Included Revisions

You receive 2 minor edits for changes you request. These are included in your project cost.

If I make an error, miss something, or there's a typo, that's on me to fix before final delivery and doesn't count toward your 2 revisions.

Additional Revisions

Once you've used your 2 included revisions and want more changes, additional revisions are charged at $147 AUD per hour. I'll send you a separate invoice for any revisions beyond the 2 included.

Reshoots

A reshoot at my expense only happens if I've made a mistake or haven't followed your brief correctly.

If you change your mind about the original scope and want a reshoot, that's a new project and will be quoted and invoiced separately.

Consultancy and Additional Services

If you want consultancy for marketing advice, sales lead generation, social media management and setup, or general advice, these fall outside the original project scope and will be quoted and invoiced separately.

Coaching and RePL Instruction

No revision policy applies to professional coaching services or RePL Licence Training Course instruction.

To the fullest extent permitted by law, “Heather James” and “Professional Drone Imagery Pty Ltd” will not be held liable or responsible for:

• Any loss of profit, financial loss, or business impact resulting from the services provided

• Any loss of data, revenue, or business opportunity

• Any indirect, consequential, or special damages arising from the services

• The use, misuse, or outcomes of the final deliverables after they have been provided to you

• Any decisions or actions you take based on the services or advice provided

Your Responsibility

Once a project has been finalised and delivered, all responsibility for how it is used, implemented, or distributed lies with you.

If you choose not to follow my professional recommendations or suggestions, “Heather James” and “Professional Drone Imagery Pty Ltd” cannot be held liable for the end result of the project or any outcomes arising from that decision.

I aim to deliver projects on or before the agreed turnaround date whenever possible.

Agreed Turnaround Times

Turnaround times are specified for each service or package and are discussed, negotiated, and agreed in writing before any payment is secured. This forms part of your service agreement.

What Affects Turnaround

The initial turnaround time I provide is based on my production schedule. However, the full project completion time also depends on how quickly you respond to requests for feedback, approvals, and revisions.

Delays and Notification

If a project takes longer than agreed, I will notify you of the delay and provide an approximate new completion date. This can happen if I receive a high volume of orders at once or if additional information or approvals from you are needed.

When Turnaround Begins

Turnaround time is calculated from the day I send you the production confirmation after I've received:

• Your completed project brief

• Full payment

• Any additional information or images needed to begin work

Your Ownership

The copyright of all finalised photography and aerial imagery produced for you belongs to you. You own the final deliverables.

My Use Rights

I retain the right to:

• Display your final images in my portfolio

• Use them on my website and social media (Facebook, Instagram, LinkedIn, Twitter, YouTube, Pinterest, TikTok)

• Feature them on trusted portfolio sites such as Behance

• Use them in printed marketing materials (brochures, flyers, advertisements, signage)

• Use them to promote and market my services

This helps me showcase my work to potential clients.

Exclusive Licensing

If you pay a premium for full exclusive licence use of the content, I will not use the images in my marketing, portfolio, or social media, and the content will not be available for others to purchase.

Exclusive licensing must be explicitly stated and agreed upon in writing before any payment is made or work commences on the project. If exclusivity is not mentioned in your written agreement and payment does not reflect an exclusive licence fee, I reserve the right to use the images in my online content and marketing.

Heather James and Professional Drone Imagery Pty Ltd will not be held liable or responsible for your failure to secure exclusive licensing in writing prior to project commencement.

I reserve the right to refuse exclusive licensing or any services at any time for any reason.

Unused Work

Any draft images, concepts, or work that is not finalised and delivered to you belongs to me. These materials may be deleted or destroyed during file management processes.

Your Responsibility

You are responsible for ensuring that you have the legal right to use the final images for your intended purpose. If there are any trademark, copyright, or legal issues related to how you use the images, that is your responsibility, not mine.

Coaching Services (via Superprof)

Standard packages:

• 5 hour package: $735 AUD

• 10 hour package: $1,470 AUD

• In-person sessions include a $100 travel fee

If you'd like to discuss a tailored coaching package, contact me to discuss what you need.

Photography and Aerial Media Services (via Professional Drone Imagery Pty Ltd)

All projects are specifically tailored to your needs. If you require a specific type of project package, contact me to discuss your requirements, budget, and desired outcomes. I can work with you to create a package that fits.

I also offer monthly, quarterly, and yearly retainer packages for ongoing photography and aerial media needs.

Remote Pilot Licence (RePL) Training (via Professional Drone Imagery Pty Ltd and iDrone Train)

All pricing and packages are set by iDroneTrain, our CASA-accredited training partner. Packages and current pricing will be provided as a quote from iDroneTrain at the time of your enquiry, as prices may change over time.

Available packages:

• Remote Pilot Licence (RePL)

• Remotely Piloted Aircraft Operator Certification (REOC)

• Aeronautical Radio Operators Certification (AROC)

Additional Qualifications

If you also need a White Card to legally and safely access construction sites for your drone imaging work, I can connect you with that service to ensure you have all the qualifications you need to run your drone business.

For full transparency: I may or may not receive commission, bonus, or payment for referrals to third-party service providers.